![]() This technology has not been assessed by the Section 508 Office. Prior to use of this technology, users should check with their supervisor, Information Security Officer (ISO), Facility Chief Information Officer (CIO), or local Office of Information and Technology (OI&T) representative to ensure that all actions are consistent with current VA policies and procedures prior to implementation. Users must ensure sensitive data is properly protected in compliance with all VA regulations. Users must ensure their use of this technology/standard is consistent with VA policies and standards, including, but not limited to, VA Handbooks 61 VA Directives 6004, 6513, and 6517 and National Institute of Standards and Technology (NIST) standards, including Federal Information Processing Standards (FIPS). ![]() ![]() Please note that this technology does not have a designated webpage. In addition to recording conversations between customers and agents, the product can capture corresponding agent desktop activities such as keystrokes, data entry, screen navigation, and after-call wrap-up. Impact 360 Call Recording is software for contact/call centers that provides full-time recording across traditional time-division multiplex (TDM), Internet Protocol (IP), and mixed telephony environments. ![]() More information on the proper use of the TRM can be found on the Technologies must be operated and maintained in accordance with Federal and Department security and
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